1431-NOC

Collectors

(NOC 1435)
Annual Earnings
$45,883
Typical Education Background
Diploma/Certificate Excluding Apprenticeship
Job Openings
(2022-2032)
430

Career Overview

Collectors:

  • Collect payments on overdue accounts and bad cheques, and locate debtors to make collection arrangements
  • Work for collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments

Duties

Collectors perform some or all of the following duties:

  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend legal action or stoppage of service in cases where payment is not expected
  • Trace and locate debtors
  • Contact debtors' friends, neighbours, relatives and employers to obtain information
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • Work with online accounts and systems

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$45,883

Provincial Hourly Rate

High$32.74/hr
Median$22.00/hr
Low$16.00/hr
Source: B.C. Labour Market Information Office, derived from 2022 Job Bank Wage data

Work Environment

# Workers Employed

1,300

% Employed Full Time

65%
Source: 2016 Census

Work in this occupation is typically performed in a structured environment, such as an office, or an outdoor work environment where the worker is exposed to various weather conditions.

Career Pathways

Promotion to senior or supervisory positions is possible with experience.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Enterprising
Enterprising
Conventional
Conventional

Job Titles

Clerk, redit and collection
Collection agent
Collector, advertising
Collector, bill, and inspector
Collector, claims
Locator - collection
Skip tracer - collection

Education, Training and Skills

  • Completion of secondary school is required.
  • A business college diploma may be required.
  • A period of on-the-job training is often provided for collection clerks and collection officers.
  • A collections licence issued by the province or territory of employment is usually required.

Education programs in B.C.

The following program areas are related to this occupation:

  • Business Administration/Management/Commerce
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Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Speaking

Talking to others to share information effectively.

78%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

75%
Persuasion

Convincing others to change their mind or behaviour.

69%
Writing

Communicating effectively in writing as appropriate for the needs of the audience.

67%
Social Perceptiveness

Being aware of others’ reactions and understanding why they react as they do.

67%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

66%
Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

64%
Coordination

Adjusting actions in relation to others' actions.

63%
Negotiation

Bringing others together and trying to reconcile differences.

61%
Service Orientation

Actively looking for ways to help people.

58%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

1,300
Source: 2016 Census

Employment by Region

Map of BC Map of Cariboo region Map of Kootenay region Map of Mainland/Southwest region Map of North Coast and Nechako region Map of Northeast region Map of Thompson-Okanagan region Map of Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
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Region Employment (2022) % Employment of this Occupation
Cariboo 30 2.4%
Kootenay N/A 0.8%
Mainland/Southwest 890 62.5%
North Coast and Nechako N/A 0.8%
Northeast N/A 0.0%
Thompson-Okanagan 120 10.0%
Vancouver Island/Coast 340 23.9%
Source: 2016 Census and B.C. Labour Market Outlook

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2022-2032)

430
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2022-2032)

Map of BC Map of Cariboo region Map of Kootenay region Map of Mainland/Southwest region Map of North Coast and Nechako region Map of Northeast region Map of Thompson-Okanagan region Map of Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
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Region Job Openings Avg. Annual Employment Growth
Cariboo 0 0.0%
Kootenay N/A N/A
Mainland/Southwest 270 0.8%
North Coast and Nechako N/A N/A
Northeast N/A N/A
Thompson-Okanagan 30 2.3%
Vancouver Island/Coast 100 1.4%
N/A: Data is not available for this region.
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2022-2032)
Public Administration49,200
Finance, insurance and real estate50,900
Information, Culture and Recreation57,300
Retail Trade115,500
Wholesale Trade33,100
For additional industry information, visit the Industry Profiles page.
Source: 2016 Census and B.C. Labour Market Outlook

Resources

Resource information is currently not available.