6524-NOC

Ground and water transport ticket agents, cargo service representatives and related clerks

(NOC 64313)
Annual Earnings
$44,590
Training, Education, Experience and Responsibilities
High School Diploma
Job Openings
(2023-2033)
170

Career Overview

Ticket agents, cargo service representatives and related clerks (except airline):

  • Quote fares and rates
  • Make reservations
  • Issue tickets
  • Process cargo shipment
  • Check baggage
  • Perform other related customer service duties to assist travellers
  • Work for bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and travel wholesalers

 

Duties

Ticket agents:

  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies
  • Supply information about available vacancies when working for wholesale travel companies

Cargo service representatives:

  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules
  • Prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers
  • May load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment

 

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$44,590

Provincial Hourly Rate

High$29.14/hr
Median$21.38/hr
Low$16.75/hr
Source: B.C. Labour Market Information Office, derived from 2023 Job Bank Wage data

Work Environment

# Workers Employed

400

% Employed Full Time

57%
Source: 2021 Census

Work takes place in a controlled indoor environment.

 

Career Pathways

Progression to supervisory positions is possible through experience.

Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Conventional
Conventional

Job Titles

Bus ticket agent
Cargo customer service representative - railway
Counter service agent - railway
Railway passenger agent
Railway reservations clerk
Reservations clerk - cruise line
Ticket agent (except airline)

Education, Training and Skills

  • Completion of secondary school is usually required
  • Up to 10 weeks of training may be provided

 

Education programs in B.C.

The following program areas are related to this occupation:

  • Academic/Basic Upgrading
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Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Speaking

Talking to others to share information effectively.

66%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

64%
Service Orientation

Actively looking for ways to help people.

61%
Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

60%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

57%
Social Perceptiveness

Being aware of others’ reactions and understanding why they react as they do.

56%
Coordination

Adjusting actions in relation to others' actions.

55%
Time Management

Managing one’s own time and the time of others.

55%
Monitoring

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

54%
Writing

Communicating effectively in writing as appropriate for the needs of the audience.

54%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

400
Source: 2021 Census

Employment by Region

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Employment % Employment of this Occupation
Cariboo 0 0.0%
Kootenay 0 0.0%
Mainland/Southwest 255 63.8%
North Coast and Nechako 0 0.0%
Northeast 0 0.0%
Thompson-Okanagan 0 0.0%
Vancouver Island/Coast 140 35.0%
Source: 2021 Census

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2023-2033)

170
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2023-2033)

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Job Openings Avg. Annual Employment Growth
Cariboo Not available Not available
Kootenay Not available Not available
Mainland/Southwest 110 0.9%
North Coast and Nechako Not available Not available
Northeast Not available Not available
Thompson-Okanagan Not available Not available
Vancouver Island/Coast 50 1.0%
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2023-2033)
Transportation And Warehousing140
Business, Building And Other Support Services20
Professional, Scientific And Technical Services10
Repair, Personal And Non-Profit Services0
For additional industry information, visit the Industry Profiles page.
Source: B.C. Labour Market Outlook

Resources

Resource information is currently not available.