PRIMARY JOB RESPONSIBILITIES:
Complete rental contracts and bill of lading.
Complete quotes, paperwork and filing for long and short term rentals.
Invoice all rental contracts to customers.
Coordinate the transportation of rentals to customers and between various customer sites.
Liaise with vendors concerning the delivery of rental products.
Prepare products for rent and receive returned products from customers.
Conduct customer visits, if required.
Resolve Maintenance Issues
Ensure repairs and maintenance are performed on products as required and prior to renting.
Communicate with technicians regarding service issues on rental units, if required.
Liaise with sales representatives concerning product rentals.
Respond to incoming customer inquiries via walk-ins, site visits and phone calls; providing follow up to any questions and/or concerns.
Prepare quotes and pricing.
Negotiate pricing and terms with customers.
Resolve customer disputes or complaints.
Review inventory of products.
Participate in required meetings.
Work closely with Sales & Rental Fleet Manager regarding additions and deletions of units within the fleet.
Participate in all required Health & Safety Training.
Comply with the Health & Safety program and practices.
Performance of daily duties in a manner conducive to a safe workplace.
Comply with Wajax Equipment’s policies and procedures.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is divided between a busy office setting with frequent interruptions and outdoor work.
Physical effort required to perform some duties.
Occasional travel may be required.
Must possess a valid driver’s license and reliable means of transportation.
EDUCATION AND EXPERIENCE:
Post-secondary education and/or relevant work experience.
Related experience would be an asset.
SKILLS AND KNOWLEDGE:
Solid written communication skills with the ability to compose internal reports and presentations.
Advanced verbal communication skills with the ability to conduct presentations, negotiate with external stakeholders and resolve customer service issues.
Proficient with computers including Microsoft Office.
Proven ability to work effectively with others.