? Knowledge of a Housekeeping department is an asset.
? Good physical condition, as position is physically demanding.
? Exceptional interpersonal skills.
? Excellent communication skills, as well as excellent problem solving abilities.
? A passion for guest service and the proven ability for consistently anticipating guest needs.
? Team player and a self-starter, with the ability to effectively work independently as required.
? Ability to take on work and projects and see them through to completion.
? Professional, well organized, with excellent attention to detail.
? Ability to work within and promote an innovative and multi-tasked environment.
? Awareness of environmentally sound practices, and commitment to this area.
? Must be flexible to work as business levels dictate (shift work).
? Ensure all aspects of the guest rooms and hallways are in working order, and that the guest rooms and hallways are cleaned to the highest quality standards.
? Provide assistance ensuring the guest arrival and departure process is fully integrated, and providing the guest with an exceptional level of service and quality.
? Support and embrace a team atmosphere.
? Maintain a high level of professionalism, providing exceptional guest service at all points of contact.
? Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
? Complete all tasks in a timely manner within a multifunctional team environment.
? Maintain safe work practices and the use of environmentally sound practices.
? Work towards continuous improvement and quality in all areas.