Understand the outlook for B.C.’s economy and labour market. Government of B.C.

Learn how to create a sound HR plan, a tactical tool to plot your direction and drive your business forward. Business Development Bank of Canada (BDC).

Develop your understanding of strategic and operational HR planning, succession planning, risk management and more. HR Council for the Nonprofit Sector.

Use this guidebook as an overview to human resources management. Cultural Human Resources Council.

Find out how to analyse your requirements, manage diversity, stimulate productivity and more. Information and Communications Technology Council.

Find out what you should include in an HR plan in order to build an organizational structure that meets your goals. BioTalent Canada HR Toolkit.

Discover the seven major keys to creating a successful employee team. Women’s Enterprise Centre.

Learn about the four generations found in today’s workplaces and profit from the qualities each bring. go2.

Learn how to coach for performance, mentor employees, create informal peer mentorships, and plan for succession in management positions. Cultural Human Resources Council.

Find background, exercises and an eight-step conflict resolution process. University of Wisconsin-Madison.

Understand conflict styles, how to create a collaborative environment, and how to use communication skills to resolve conflict. Cultural Human Resources Council.

After taking the delegation quiz and assessing your need to delegate, learn all about how to delegate, monitor, and address challenges. Cultural Careers Council Ontario.

Learn about the emotional components of leadership and how to apply them in your workplace. The Employment Roundtable.

Find out why you should survey your employees and how to do it effectively. go2.

How and when you talk with your staff affects the health of your business and your employee-retention efforts. go2.

A successful business owner needs to be both a strong leader and manager to get their team on board to follow them towards their vision of success. go2.

Analyse your own motivation needs, then learn how to satisfy basic and higher-level needs and create a motivating environment. Cultural Careers Council Ontario.

Access sample questions to help you conduct an efficient and effective reference check. HR Council for the Nonprofit Sector.

Find out how to conduct reference checks that will maximize your chances of hiring success. go2.

Find out about B.C.’s Employment Standards and your responsibilities as an employer. Government of B.C.

Testing for skills, knowledge and aptitudes can assist the process of matching the candidate with the job and your organization. Service Canada.

Learn how to get people with the right skills at the right time, through job descriptions, recruitment, selection, hiring and orientation. HR Council for the Nonprofit Sector.

Employ helpful guidelines for interviewing and selecting job candidates and avoid common interview pitfalls. Canadian Human Rights Commission.

Even if you’re in a ""hard-to-recruit"" location, this resource will help you attract, retain and develop workers. Petroleum Human Resources Council.

Learn how to analyse the job position so you can develop an effective job description for recruiting, selecting and other HR functions. Service Canada.

Making the right choice of job candidate begins long before the interview, through a well-prepared job ad, appropriate recruitment channels, and careful screening. Business Development Bank of Canada (BDC).

Differentiate your organization and save employee turnover costs through a creative package of benefits. go2.

Plan recruitment to find the right people for job openings and avoid the time and money costs of bad recruitment decisions. go2.

Plan your interviews so you can predict more accurately how candidates will fare in the positions you seek to fill. go2.

Explore various means to find the workers you need. Service Canada.

Define your skills and talent requirements and attract and select the right people. Includes behaviour-based interview questions and more. Cultural Human Resources Council.

Streamline your hiring process through clear job requirements and effective screening and interviewing. Service Canada.

Connect with B.C.'s vast pool of skilled, talented job seekers with disabilities and access a number of support resources. Government of B.C.

Discover how various HR responsibilities contribute to employee engagement, loyalty and productivity. HR Council for the Nonprofit Sector.

Explore the seven steps that can help you develop a healthy workplace. Health Canada.

Discover some of the ways that forward-thinking organizations are retaining the best and the brightest people. Canadian Management Centre.

Find a new employee orientation checklist, from before the employee starts to the first six months. HR Council for the Nonprofit Sector.

Build an ongoing productive relationship with staff, and learn the steps you need to take when an employee leaves your organization. HR Council for the Nonprofit Sector.

Learn about performance management systems and become a skilled performance manager. Includes a sample action plan and review forms. Cultural Human Resources Council.

Develop a total compensation package that both works for your company and retains valued employees. go2.

Learn how incorporating recognition and rewards in your workplace can contribute to good morale and directly affect your bottom line. go2.

Gain an overview of retention planning, and access articles on specific retention-related topics and strategies. go2.

Learn how to deliver effective orientation that can reduce staff turnover, increase productivity and boost morale. go2.

If you're a seasonal employer, discover strategies to keep the stars of your organization coming back year after year. go2.

Learn about different types of training and the variety of ways in which they can be delivered, and find checklists and other useful tools. Service Canada.

Learn how to balance the multiple demands of managing diverse workplace relationships and interactions. HR Council for the Nonprofit Sector.

Learn what succession planning is, why it’s important, and more. Includes tools and a list of resources. HR Council for the Nonprofit Sector.

A well-defined succession plan will help your business endure in the event of a sudden departure. Be prepared to replace people – before they leave. go2.

In today's high-pressure workplace, motivating all employees to consistently contribute their best can mean the difference between success and failure. Motivating Employees, a comprehensive and practical resource for managers shows you how. 160 pages. Harper Paperbacks, 2007.

Leadership, employee motivation, teams in the workplace, business meetings, group problem solving, organizational change, employee training. 340 pages. McGraw-Hill, 2003. Via Vancouver Public Library.

This book provides a clear framework for developing leaders of character. Includes discussions of role models, the importance of challenging work experiences, leadership character training, and organizational culture, as well as useful tools. 224 pages. Jossey-Bass, 2006.

To build morale, pride, and spirit, a leader needs certain characteristics and skills. This book will help you determine your current level of readiness. It describes two key factors: time spent together in shared experiences and communication among team members. The leader is the key to the success of the process. Center for Creative Leadership/ CCL Press, 2004.

Effective managers know that timely coaching can dramatically enhance their teams' performance. This book offers managers comprehensive advice on how to help employees grow professionally and achieve their goals. 176 pages. Harvard Business School Press, 2004.

Performance is just one part of an employee's overall development as a professional. Development also depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. 240 pages. Amacom, 2006.

The author shines a light on challenging and varied "crucible" experiences and how people learn from them. After interviewing close to 200 highly effective leaders, he found several key patterns, including a personal learning strategy that enabled them to learn and stretch from challenging experiences. 256 pages. McGraw-Hill Ryerson, 2008.

This book reveals how a culture of mutual respect and trust can be developed and offers insights into the principles that can make a team, organization or company strong. Discover how great leaders are found at every level, and how to "hire for attitude and train for skills" and achieve unparalleled teamwork. 288 pages. Wharton School Publishing, 2008.

The term the Element describes the place where the things people love to do and the things they are good at come together. Emphasizes the importance of nurturing human talent, understanding how talent expresses itself differently in each individual, and creating environments where every person is inspired to grow creatively. 288 pages. Viking Adult, 2009.

This book explains how to manage a group of professional employees, promoting teamwork and exercising effective leadership. 290 pages. London Free Press, 2002.

Every workplace is filled with a wide range of personalities. This book helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace. It also offers the tools needed to get the best from employees. Amacom, 2007.

Even the most respected leaders struggle to develop the right blend of leadership styles to overcome resistance to change. Getting People On Board provides critical strategies and tools for managers to effectively implement change initiatives. 176 pages. Harvard Business School Press, 2005.

The author shows that the goal of true leadership is to help others—teammates, employees, and colleagues—become even more capable, confident, and accomplished than their leaders. The book describes the actions of a forward-thinking and extraordinarily successful CEO. Doubleday Business, 2009.

Based on the author’s 30 years of experience as a consultant and business leader, Growing Great Employees offers a practical approach to the art of being a great boss. 256 pages. Portfolio, 2007.

The authors present new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after problems arise and people fail to deliver. 272 pages. Portfolio Hardcover, 2009.

The book addresses a wide range of leadership issues through the prism of how leaders can go about creating a lasting legacy. Covers such issues as demonstrating courage, earning and maintaining trust, creating a shared vision, seeking feedback, telling stories, dealing with dissenting views, and empowering employees. 208 pages. Jossey-Bass, 2006.

The author argues that teams perform at their best when leaders create conditions that allow them to manage themselves effectively. He offers a concise set of guiding principles which can be applied to each unique group situation in the leader's own way. 336 pages. Harvard Business School Press, 2002.

Research and experience combine to demonstrate how we can elevate ourselves and the situations and people around us to greater heights of integrity, openness, and achievement. Identifies four mindsets that can help us become a consistently positive influence. Includes tools and exercises. 160 pages. Berrett-Koehler Publishers, 2009.

In the real world of unrelenting pace, frequent interruptions, and a dizzying variety of activity, managers cannot be the reflective, systematic planners idealized in most management books. The author outlines a dynamic process in which managers accomplish their purpose working through information, through people, and, more rarely, through direct action. 288 pages. Berrett-Koehler Publishers, 2009.

When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn't necessarily destructive and, when managed properly, it can actually be beneficial. The book provides a wide range of different approaches, activities, exercises, and models to help understand why conflict occurs and how to manage it. 448 pages. Jossey-Bass/Pfeiffer, 2003.

This book puts cross-generational stereotypes to rest. The author brings observations and good data to the task of teaching the reader how to lead a multigenerational workforce effectively. 272 pages. John Wiley & Sons, 2006.

This book discusses teams in the workplace, leadership and organizational behavior. 88 pages. Crisp Learning (Fifty-Minute Books), 2003. Via Vancouver Public Library.

The authors show managers and employees 23 ways to create a positive and memorable customer experience. They developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands of customer service encounters. 232 pages. Literary Architects, 2006.

Readings, cases, and exercises are presented from three perspectives: individual, social group identity, and organizational diversity. Experiential exercises, readings, and case studies, including contributions by well-known authors. 336 pages. Pearson, 2004.

This book presents an innovative approach to identifying and correcting lopsidedness in leaders. Learn how to make optimal use of your strengths and avoid getting trapped in a one-dimensional mindset of enabling, forceful, operational or strategic leadership, instead using the right amount of each of the four styles - and at the right time.304 pages. Pfeiffer, 2006.

This book spells out proven strategies for fostering solid employee/employer relationships that last. Outlines specific steps to find and hire employees who are compatible with your corporate culture; to foster a sense of belonging among employees; to build trust and reciprocity; to promote economic interdependence; and more. 272 pages. Wiley, 2000.

A comprehensive guide for using staffing assessments to hire the best employees. Explains what staffing assessments are, why they work, and how to use them. Designed to help you improve the accuracy and efficiency of hiring selection decisions and to incorporate assessments into your staffing process. 304 pages. Wiley, 2007.

This practical guide includes information on recruitment challenges, interview methods, reference-checking, orientation programs, electronic and other recruiting sources and applicant testing. Includes step-by-step guidelines, interview questions and scripts, forms and checklists, and other hiring tools. 384 pages. Amacom, 2005.

With over 200 job descriptions, this book is a comprehensive and up-to-date resource for creating job descriptions for current or prospective employees. A unique time-saving "job description builder" and online access so you can customize each job description, while saving hours of time. 448 pages. Kogan Page, 2008.

Hundreds of ideas and examples of how companies are using rewards and recognitions to boost productivity and keep their valued employees happy. Includes no-cost rewards and low-cost rewards, both public and private. 352 pages. Workman Publishing, 2005.

This book spells out proven strategies for fostering solid employee/employer relationships that last. Outlines specific steps to find and hire employees who are compatible with your corporate culture; to foster a sense of belonging among employees; to build trust and reciprocity; to promote economic interdependence; and more. 272 pages. Wiley, 2000.

The author provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Includes hundreds of practical ways managers can motivate employees to peak performance and create a supportive, enjoyable and profitable organizational culture. 250 pages. McGraw-Hill, 2002. Via Vancouver Public Library.

This timeless collection of Harvard Business Review articles will help managers retain their key workers and create happy working environments. Features classic articles on leadership, inspiration, compensation, performance measurement, and more. 212 pages. McGraw-Hill Ryerson, 2003. Via Vancouver Public Library.

This book details 24 retention practices organized around the principles of attracting, selecting, integrating and coaching. This useful collection of techniques and tools includes specific programs and real-life examples. 337 pages. Amacom, 2000. Via Vancouver Public Library.

The coming talent shortage demands that companies work hard to keep their best people engaged and committed. This book shows how to adopt programs and policies that truly support personnel, through 26 principles and hands-on action steps. 306 pages. Berrett-Koehler Publishers, 2008

This book includes hands-on information that will improve your ability to attract, develop, and retain employees. It discusses the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, the short and long term effects of incentives, and more. 256 pages. McGraw-Hill, 2000.

This third edition of a proven guide includes innovative ideas, program outlines, and interactive activities to engage, energize, and motivate your new employees and lay the foundation for their success in your organization. Includes flexible and fully customizable materials. 200 pages. Pfeiffer, 2007.

This book shows readers how to create the crucial link between succession and career development programs. It addresses issues such as how to prevent top performers from leaving and how to balance the competing needs of promoting from within versus bringing in new blood. Features numerous diagnostic tools, checklists, and other interactive elements. 304 pages. Praeger Publishers, 2005.

This book presents strategies for creating a systematic succession planning program. Covers how to identify competencies, plan to fill crucial vacancies, develop and retain top talent, and assess current needs and future resources to organize and implement succession planning and management. Includes a diagnostic tool, illuminating case studies, worksheets, assessment tools, and training guides. Amacom, 2005.