Job Posting

Reservations Coordinator

Job Type: Full Time, Seasonal
Start Date: 2019-04-01

Language: English
Minimum Education: Diploma
Positions Available: 4

NOC Group: Retail Salespersons and Sales Clerks (6421)
NOC Job Title: Sales Associate
Expires in 58 days
Expires: 2019-04-15
Last Updated: 2019-01-25

4442 views
Job Number: 540287




Job Location(s)

40900 Tantalus
Squamish, British Columbia
V8B 0R3, Canada

Job Description

Canadian Outback Rafting Company (Squamish, BC) has been operating adventures in the Sea to Sky Region since 1992. We are looking for motivated, energetic and outgoing Reservations Coordinators for the 2019 season.

Our mission is to empower people through shared experiences of learning, discovery and laughter. To stretch boundaries, challenge assumptions and think differently. We believe that everyone has the ability to feel wonder, about the world around them, and in the things they are able to accomplish.

Our Rafting Reservations department provides thousands of customers from all over the world with memorable experiences that they want to enjoy time and time again. Our Reservations Coordinators are true adventure experts. Their knowledge and experience helps guide customers through the booking process over the phone, online and via email. They are able to answer any question about our tours and liaise with our operations team to ensure that every customer is looked after from the moment they first contact us to the day of their adventure.

Responsibilities & Duties:

  • Inbound and outbound sales over the phone, online, via email and in person
  • Providing outstanding customer service and dealing with all customer queries
  • Booking adventures, taking payments and corresponding with customers
  • Managing reseller relationships, building contacts and visiting stakeholders
  • Developing positive relationships with customers and manage feedback effectively
  • Helping to support marketing and promotions to drive sales throughout the season
  • Greeting clients and assisting with waivers, communicating changes to client numbers to the operational team in a timely manner
  • Prepping audio video equipment for the return of the trip
  • Handling and editing photo and video material for sales and promotion
  • Assisting with online and social media marketing efforts
  • Assisting with scheduling and logistics as bookings are received
  • Understanding and assisting in emergency protocols

Qualifications:

  • Excellent written and oral communication skills
  • Outstanding sales and customer service skills
  • Outgoing, confident fun personality with strong people skills
  • Excellent time management, planning and organizational skills
  • Ability to multi task and maintain a strong attention to detail
  • Ability to work in a fast paced, high pressured environment
  • Patient, understanding and able to deal with customer concerns
  • Fully computer literate with knowledge of MS Word and Excel
  • Knowledge of social media is considered an asset
  • Knowledge of video editing is considered an asset

Work Schedule:
Our reservations office is open from 7:30 am to 5:00 pm, Monday to Sunday, with extended hours until 8:00 pm in peak season. Training will begin early April (flexible) and candidates must be able to work evenings and weekends. Hours will vary month to month (part time hours offered in April, May, and September / full time hours offered during June, July, and August).

Compensation: Hourly wage based on experience.


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