Job Posting

Reservation Agent

Job Type: Full Time, Permanent
Start Date: As soon as possible

Language: English
Minimum Education: Diploma
Positions Available: 2

NOC Group: Hotel Front Desk Clerks (6435)
NOC Job Title: Reservations Clerk - Hotel
Expires in 36 days
Expires: 2019-04-30
Last Updated: 2019-02-11

Job Number: 543937

Job Location(s)

Whistler, British Columbia

Job Description

  • To sell guestrooms and tee times to groups and individual callers.

  • To answer the phone in a professional manner at all times.

  • To provide all information requested by the caller in an efficient, friendly and informative manner.

  • To respond to internal requests, email requests and fax requests in a timely manner (within 24 hours).

  • To process advance payments on all reservations.

  • To prepare and update reports as needed, such as Rounds on the books, GRC reports and call conversion spreadsheets.

  • Be knowledgeable of Key Accounts and their contracts.

  • Provide information on hotel and resort services.

  • Full knowledge and ability to promote internal outlets.

  • Maintain an excellent relationship with all departments dealt with on a daily basis.

  • Maintain accurate records of all guest and employee requests. 

  • Handle and distribute guest faxes.

  • Full knowledge of the hotel’s emergency procedures.

  • Promote a professional team environment.          

  • Actively participate in the Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations.

  • To be Health & Safety conscious and actively involved in maintaining a safe work environment.

  • Assisting guests with business services including secretarial services, photocopies, faxing and other administrative assistance as required.

  • To perform other duties as assigned.

How to Apply

Expiring: Apr 30, 2019