Job Posting

Technical Support Specialist

Job Type: Full Time, Permanent
Start Date: As soon as possible

Language: English
Minimum Education: Diploma
Positions Available: 1

NOC Group: User Support Technicians (2282)
NOC Job Title: Software Technical Support Analyst
Expires in 17 days
Expires: 2019-09-09
Last Updated: 2019-07-15

Job Number: 574432

Job Location(s)

401 Garbally Road
Victoria, British Columbia
V8T 2K1, Canada

Job Description

Reliable Controls Corporation is a locally owned and operated company, which specializes in the design and manufacture of Internet-connected, building automation controls. Our innovative products automate building environments, decreasing their impact on our planet. At Reliable Controls we offer a collaborative and engaging environment, where employees are encouraged to learn and grow while contributing positively to the big picture of building a sustainable future together.

We are currently seeking to fill a Technical Support Specialist role within our Technical Support Department. This is a great opportunity for someone who is passionate about providing a high level of customer service while working very closely on a technical side with our team of developers and engineers in Research and Development. This position is a unique blend of responsibilities – Technical Support and Quality Assurance – that will keep the right candidate motivated and engaged in day-to-day processes of testing and supporting new and existing products while building and cultivating strong business relationships with our clients.

Perks & Benefits we offer to our employees:

  • A highly competitive extended health and dental plans as well as shared MSP coverage.
  • A yearly RRSP contribution on company’s behalf, plus employee contribution matching.
  • An annual performance bonus.
  • Paid time off to volunteer.
  • Free parking, or choose the green transportation option and be paid for it.
  • Social Committee events almost every month.
  • Substantially discounted membership to a local gym in the Selkirk area.
  • Awards and recognition for service and accomplishments.
  • Assistance with tuition or skills training relevant to your role.

Main Job Responsibilities:

  • Front line tech support to incoming calls from our dealer network, mostly on the phone, and some by e-mail.
  • Test and verification of firmware and software within our QA department.
  • Support internet connectivity setup issues, creation of WAN’s with routers and Reliable’s IP based products.
  • To work with internal technical staff to identify potential product issues.
  • Troubleshoot problems by replicating, visualizing and analyzing each problem.
  • Document trouble tickets, and maintain a database of support issues.
  • Understand the application of the software so that all elements of the application can be properly tested.
  • Fully understand the Reliable Controls product line, including software and hardware products. Use this knowledge to help people less educated on the products.

Job Qualifications:

  • A minimum of 3 years of experience in a technical support capacity.
  • A Diploma/Degree in Information and Computer Systems, networking or electronics.
  • Outstanding communication and active listening skills.
  • A strong software and computing background is necessary.
  • Solid understanding of IP networks and networking technologies.
  • Ability to accurately log, track and manage support calls.
  • Strong troubleshooting skills.
  • Strong understanding of SQL databases would be an asset.
  • Background in electronics, HVAC controls industry, IT or related trade would be a bonus.

If you feel your qualifications meet the requirements listed above and are interested in joining our Reliable Controls family, please apply with us online: upload your cover letter and a resume along with your salary expectations at under "Careers" section. We are looking forward to receiving your application!

How to Apply