Junior IT Support Specialist
Job Type: Full Time, Permanent
Start Date: As soon as possible
Minimum Education: Technical Training
Positions Available: 1
NOC Group: Information Systems Analysts and Consultants (2171)
NOC Job Title: Analyst, Information Technology (IT)
Expires in 11 days
Last Updated: 2020-01-17
Job Number: 605741
Port Coquitlam, British Columbia
Who is LinkPoint?
LinkPoint is a leading full-service IT firm and managed services provider for small and medium sized businesses. With a team of intelligent and enthusiastic specialists working in a collaborative environment, LinkPoint has become an integral part of businesses across BC and beyond.
About the job!
We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.
This opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know.
KEY AREAS OF RESPONSIBILITY
o Resolving Tier 1 technical support issues (related to Windows 10, various applications such as MS Office, Quickbooks, printers, Office365, etc.); escalating where appropriate to tier 2
o Assisting with taking phone calls and logging tickets as they come in.
o Providing remote support and on-site support
o Following standard operating procedures
o Maintaining accurate documentation of client networks, resolved issues, and client information
o Communicating tickets status and updates directly to clients
o Providing technical support to the organization's internal users of computer applications and hardware
o Participating in team and company meetings to help ensure the success of the team and organization
o Pursuing one training course per year
o Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.
SKILLS & KNOWLEDGE REQUIREMENTS
o Highly comfortable in interacting with others, of varying personalities, on the phone and in person
o Adaptable and open to constant priority changes
o Calm and collected disposition because there will be pressure and difficult situations
o Microsoft, Cisco and CompTIA A+ certifications are assets
o Be available to take on shifts between Monday to Sunday 7 AM - 7 PM
o Microsoft Certification (preferred, please detail your certifications)
o Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.)
o Experience in all versions of Windows (please list experience). Experience in OSX and Linux is an asset
o Experience in business applications is an asset (please list experience)
o Experience supporting virtualization (ideally HyperV and vmware) is an asset
o Transportation (your own vehicle) as the job may require commuting within the Lower Mainland. Compensation for mileage included.
Please specify all software knowledge base and any certifications within application.
If you are interested in this opportunity, please email firstname.lastname@example.org with subject line “January 14th”
Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package.
How to Apply