Job Posting

Junior System Administrator

Job Type: Full Time, Permanent
Start Date: As soon as possible

Language: English
Minimum Education: None
Positions Available: 1

NOC Group: Information Systems Analysts and Consultants (2171)
NOC Job Title: Information Technology (IT) Consultant
Expires in 22 days
Expires: 2021-12-24
Last Updated: 2021-08-26

Job Number: 692281

Job Location(s)

Vancouver, British Columbia

Job Description

We are looking for a technical expert and a problem solver to help provide technical support for our artists and team and to come up with creative and comprehensive solutions for technical issues! Your ability to build trust quickly over the phone or email will leave a lasting impression. As a natural problem solver, you will recognize future issues and prevent them. Our team can count on you to provide technical expertise that enables them to focus on creating amazing and beautiful VFX work. As this individual grows and becomes more comfortable with the role, there will also be an in crease in responsibility and complex project works to keep you challenged!

How you will help: 

This is a mixed role of desktop and server support and requires a broad range of knowledge.

  • Remote access support for staff and contractors;
  • Monitor and respond quickly and effectively to requests received through the IT help desk;

  • Monitor Service Desk for tickets assigned to the queue and process first-in/first-out based on priority;

  • Modify configurations, utilities, software default settings, etc. for local workstations;

  • Utilize and maintain the Help desk tracking software;

  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment;

  • Install, test and configure new servers;

  • Install, test and configure new workstations, peripheral equipment and software;

  • Maintain inventory of all equipment and software and software licenses;

  • Manage PC setup and deployment for new employees using standard hardware, images and software;

  • Monitor overall health of systems;

  • Investigate and resolve hardware issues that arise with remote and on-site desktops and servers;

  • Investigate and resolve non-production software issues on workstations and servers;

  • User Management (Add, Delete, Change).

What we need from you: 

  • Background in Linux (CentOS, Red Hat, Ubuntu – minimum 3 years professional experience).

  • MacOS knowledge and experience (strongly preferred).

  • Knowledge of Ansible, Salt Stack, or Puppet.

  • Knowledge in Desktop/Workstation and Server hardware configuration.

  • Ability to troubleshoot and understand hardware/software logs.

  • Critical thinking skills.

  • Ability to create and maintain scripts in Python, Bash or other scripting languages.

  • Extensive experience with hardware troubleshooting.

  • Understanding of and ability to manage network equipment (an asset).

  • Experience with tape backup and archiving (an asset).

  • Windows experience (an asset).

  • Experience with writing technical documentation.

  • Great oral and written communication skills.

Your Perks & Benefits: 

  • Emphasis on work/life balance – we are intentional with scheduling overtime and do our best to keep the work within working hours and not on weekends. 

  • Competitive salary based on experience 

  • Ample-cross training opportunities 

  • A fun and collaborative environment 

  • Dog-friendly workplace. (Once we’re back in the office) 

Who We Are 

The Embassy is a Canadian, Oscar-nominated production house, specializing in live-action production, post-production, and animation for feature films, television, and commercials. We are an independent creative studio with expertise in visual effects and production. Located in the heart of Vancouver’s Digital District, we work with global production companies, agencies and brands, in film, television and advertising. 

How to Apply