Job Posting

Hostel manager

Salary: $700.00 - $800.00/Weekly
Job Type: Full Time, Temporary
Start Date: As soon as possible

Language: English
Minimum Education: Bachelor's Degree
Positions Available: 1

NOC Group: Accommodation Service Managers (0632)
NOC Job Title: Accommodations Manager
Expires in 43 days
Expires: 2021-10-31
Last Updated: 2021-09-14

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Job Number: 696186




Job Location(s)

56290 John Hart Hart Highway
PO Box 487
Mackenzie, British Columbia
V0J 2C0, Canada

Job Description

The Hostel Manager position is an integral part of the Powder King Mountain Resort Team.  This position works as part of a team at our Resort that provides mountain guests, in the winter, and lake resort guests, in the summer, with convenient and exceptional accommodation and camping experiences.  Reporting to the Office Manager and/or Owner(s), responsibilities include but are not limited to:

Key Overall Responsibilities:

  • Maintain a professional attitude and represent Powder King Mountain Resort values
  • Act as a Powder King Host and ambassador on and off the hill.
  • Exceed expectations by going out of your way to assist all guests, being courteous, friendly and informative, ensuring the ultimate customer service experience on the mountain.
  • Answer guest inquiries and resolve problems quickly and effectively.
  • Foster an atmosphere of safety and co-operation, and promotes positive teamwork amongst your team members as well as in all other Powder King Mountain Resort locations.
  • Carry out other related duties as assigned.

Position Specific Responsibilities:

  • Maintain detailed organization of guest reservations 
  • Communicate via radio well with office of reservation changes and customer interactions
  • Provide Customer Service
  • Clean and reset hostel rooms on a daily basis
  • Maintain organization with laundry and inventory
  • Check in guests using all check in procedures
  • Know all room rates and variations with linens, etc.
  • Keep detailed records of guests and sales for transfer to the office
  • Ability to operate in a remote area with limited connectivity
  • Promptly provide excellent customer service and assistance to guests as required.

Qualifications:

  • Prior Accommodation/Guest Services and janitorial experience.
  • Comfortable using a computer.
  • Skilled at providing and creating exceptional customer service opportunities.
  • Effective communicator and problem solver.
  • Positive personality with a continuous improvement / opportunity creating mindset.
  • Able to develop and maintain effective relationships between and across other departments.
  • Able to reason and react with quick, thoughtful judgment, while remaining calm under pressure.

Energetic, professional, attentive to detail.


How to Apply

Expiring: Oct 31, 2021

Contact: Jim Salisbury

In Person:
Mile 122 John Hart Highway
PO Box 487
Mackenzie, British Columbia
V0J 2C0, Canada