Jr. Games Analyst
Job Type: Full Time, Permanent
Start Date: As soon as possible
Minimum Education: High School
Positions Available: 1
NOC Group: Software Engineers and Designers (2173)
NOC Job Title: Testing Engineer, Software
Expires in 48 days
Last Updated: 2021-11-17
Job Number: 709134
Kelowna, British Columbia
This job is posted by an employment agency or third party on behalf of the employer.
Employer Name: WTFast
Industry Title: Computer Systems Design and Related Services (5415)
WTFast - the world leader in low latency internet route optimization since 2009. We were the first to truly innovate in this space, literally flipping the Internet model upside down. We have created an amazing plug and play networking solution, powered by real-time statistics and an expert system. With 6 granted patents (and more to come) we are re-inventing the Internet. We are a team based in Kelowna that likes to create amazing technologies to solve latency issues for online gaming.
We are looking for a positive, hard-working individual to help us create configurations for the games we support on our platform.
About the Role
The Junior Games Analyst will ensure our customers receive a quality experience with all of our products. Taking ownership of game configurations the Junior Games Analyst will implement and configure partner requested configs; hunt, identify, and report bugs and issues resolving them according to defined process and within SLA’s; and evaluate new strategies and procedures to be fit for customers and partners.
Your first major project will be assisting in the launch of our mobile application through game integration configurations. This role will require you to show us your skill and productivity both in the office and on the virtual battlefield.
What you’ll be doing
Creating and maintaining game configurations for PC, Android, iOS, and appliances
Capturing PCAPs and general network analysis
Optimizing configurations to work with the latest updates and patches on supported games
Ensuring our supported game list stays up to date across products
Consulting with product owners in resolution of problems.
Triage and prioritizing bugs and feature requests from customer/partner problems and feedback
Responding to 1st level customer support reps
Maintaining documentation of configuration-related processes
Resolves incidents and requests according to defined process and within SLAs
Strong knowledge of industry standard best practices of working with live software
Bachelor’s Degree or Diploma in a related field (Computer Science, Data Science, IT) preferred
Experience with an agile project management approach
Experience with Networking, Jira and Wireshark is preferred
Strong communication and collaboration skills
Understanding of network protocols, and the ISO model.
Our greatest asset is our people. In addition to our dedicated, innovative and collaborative atmosphere we offer eligible employees;
Extended health and dental care
Minimum 20 days paid time off
Learning and development opportunities
How to Apply