Part 1. Company Information
True Grain Bread Ltd. is a values-led organization. We have distilled our core value down to one word – authenticity. This one word guides us in our goals and action plans, and in everything we do and every decision we make. It is the foundation.
Our bread is the most amazing, flavorful, safest, most environmentally and economically sustainable hand-crafted bread on the planet. We make and serve our bread to feed our Community.
Imagine a world where the craftmanship of the Baker, the integrity of the Miller, the wisdom of the organic Farmer, and the sustainability of the planet matter to the humans that inhabit it.
Our Core Values define what we stand for. Authenticity is our foundation. Craftmanship, quality, honesty, integrity, trust, balance, hard-work, mindfulness, and connection are our secondary values.
Part 2. Job Information
Position Title: Customer Service Lead
Job Category: Sales/Customer Service Skill Level: Intermediate
Qualification: High school or equivalent diploma. Proven experience in customer service. Knowledge about logistic. Good computer skills. Several years of related retail or wholesale sales experience at increasing levels of responsibility, history leadership and proven organization skills are usually required. FoodSafe Level 1 certification is an asset.
Location of Work: Boys Road, Duncan, 1737 Cowichan Bay Road, Cowichan Bay, BC
Type of Employment: Full Time
Job Summary: Be the liaison between the wholesale customers and True Grain Organics. Build and maintain strong customer relationships through well-executed communication. You will be the first point of contact for True Grain Organics wholesale customers, filling orders, coordinating routes with logistic team and consistently delivering exceptional customer service to ensure complete sales.
Reports To: General Manager
Hours of work: Afternoon shift/Evenings
Compensation (range): $ 20.00/hour
Holidays: 4% of each pay towards vacation pay
Benefits: Benefits Plan/Insurance Benefits (after 6 months), mileage reimbursement
Part 3. Duties and Competencies
Duties and Responsibilities:
Co-ordinate the activities of customer set-up (wholesale customer accounts)
Monitor customer orders
Establish active communication and engagement to ensure prompt processing of orders
Contribute to overall customer satisfaction by promptly responding to communications
Review orders to make sure they are accurate
Liaison with Receivables
Update and maintain customer order templates
Guide customers on set up templates, product catalog and ordering
Coordinate deliveries, review driver paperwork
Contribute to market research and sales trends.
Personal Attributes: Reliability, Attention to detail, Organizational Skills, Multi-tasking, Time management, Friendly attitude, Exceptional customer service skills, Ability to be a team player with a high level of dedication.