1222-NOC

General office support workers

(NOC 14100)
Annual Earnings
$47,969
Training, Education, Experience and Responsibilities
High School Diploma
Job Openings
(2023-2033)
10,980

Career Overview

General office support workers perform clerical duties, including:

  • Preparing correspondence, reports, statements and other material
  • Verifying, recording and processing forms and documents, such as contracts and requisitions
  • Operating office equipment
  • Answering telephones

 

Duties

General office support workers:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Provide general information to clients and the public
  • Photocopy and collate documents for distribution, mailing and filing
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • Process incoming and outgoing mail, manually or electronically
  • Send and receive messages and documents using fax machine or electronic mail
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • Perform bookkeeping tasks such as preparing invoices and bank deposits
  • Sort, process and verify applications, receipts, expenditures, forms and other documents
  • Order office supplies, service office equipment and arrange for servicing in the case of major repairs

 

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$47,969

Provincial Hourly Rate

High$32.05/hr
Median$23.00/hr
Low$16.75/hr
Source: B.C. Labour Market Information Office, derived from 2023 Job Bank Wage data

Work Environment

# Workers Employed

26,050

% Employed Full Time

47%
Source: 2021 Census

A conventional controlled environment such as an office, hospital or school.

Career Pathways

Progression to supervisory or office management positions is possible with experience.

Progression to officer level positions is possible with additional training and experience.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Conventional
Conventional

Job Titles

Administrative clerk
Aircraft records clerk
File and classification clerk
Filing clerk
General office worker
Medical records clerk
Office assistant
Office clerk
Records filing-system clerk
Technical records clerk
Ward clerk - hospital
Warranty clerk

Education, Training and Skills

  • Completion of secondary school is usually required
  • Completion of secondary school or college business or commercial courses is usually required

 

Education programs in B.C.

The following program areas are related to this occupation:

  • Administrative Assistance/Office Assistance
  • Computing/Office Automation Related
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Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

63%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

57%
Speaking

Talking to others to share information effectively.

53%
Writing

Communicating effectively in writing as appropriate for the needs of the audience.

51%
Time Management

Managing one’s own time and the time of others.

50%
Monitoring

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

49%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

48%
Service Orientation

Actively looking for ways to help people.

47%
Social Perceptiveness

Being aware of others’ reactions and understanding why they react as they do.

46%
Coordination

Adjusting actions in relation to others' actions.

44%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

26,050
Source: 2021 Census

Employment by Region

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Employment % Employment of this Occupation
Cariboo 700 2.7%
Kootenay 710 2.7%
Mainland/Southwest 17,125 65.7%
North Coast and Nechako 475 1.8%
Northeast 380 1.5%
Thompson-Okanagan 2,780 10.7%
Vancouver Island/Coast 3,880 14.9%
Source: 2021 Census

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2023-2033)

10,980
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2023-2033)

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Job Openings Avg. Annual Employment Growth
Cariboo 230 0.2%
Kootenay 290 0.8%
Mainland/Southwest 7,110 1.2%
North Coast and Nechako 160 0.8%
Northeast 120 0.7%
Thompson-Okanagan 1,340 1.3%
Vancouver Island/Coast 1,740 1.2%
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2023-2033)
Health Care And Social Assistance3,360
Public Administration1,640
Professional, Scientific And Technical Services950
Educational Services710
Retail Trade700
For additional industry information, visit the Industry Profiles page.
Source: B.C. Labour Market Outlook

Resources

Resource information is currently not available.