Retail and wholesale trade managers (NOC 0621)

About this job

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Source: WorkBC’s Career Trek

Retail and wholesale trade managers:

  • plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis.
  • are employed by retail and wholesale sales establishments or they may own and operate their own store.
Common job titles
  • bird seller
  • dealer, cattle / livestock
  • dealer, computer products
  • manager, food store
  • manager, office supplies store
  • manager, pharmacy
  • bird seller
  • dealer, cattle / livestock
  • dealer, computer products
  • dealer, metal / salvage / scrap metal
  • dealer, pleasure boat
  • dealer, tire

Earnings

Annual provincial median salary

$54,226

Source: 2016 Job Bank Wage data

Note:Estimated median employment income based on 2016 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2016 Job Bank Wage Report

Duties

Retail and wholesale trade managers perform some or all of the following duties:

  • plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
  • manage staff and assign duties
  • study market research and trends to find out about consumer demand, potential sales volumes and the competition
  • study their clientele in order to understand what merchandise would sell best
  • buy merchandise to sell
  • set price and credit policies
  • develop and undertake marketing strategies
  • plan budgets and approve expenditures
  • settle customer complaints
  • decide staffing requirements and hire staff

Work environment

Retail trade managers must enjoy working with the public because a large part of their job involves interacting with customers, answering questions and dealing with complaints.

Most managers work a minimum of 40 hours a week, but work schedules vary considerably. Independent owners of retail establishments have more control over their schedules, although hours of operation must be convenient for customers. Owners also tend to put in more hours before their establishment opens and after it closes.

Job requirements

Education, training & qualifications

Retail trade managers typically must have completed secondary school and have extensive work experience in the field. Other beneficial qualifications for a person in this career include:

  • a university degree or college diploma in business administration or a related field
  • courses in business and social sciences
  • several years of related retail sales experience at increasing levels of responsibility
  • on-site training, which in smaller companies may mean being guided by a supervisor, and in large national retail chains may mean being involved in year-long formal training sessions
  • Completion of secondary school is required.
  • A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
  • Several years of related retail sales experience at increasing levels of responsibility are usually required.

Skills

  • Innovative
  • Social
  • Directive
  • Verbal & Written Comprehension
View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:
  • Entrepreneurial Studies Related

For more information about programs offered specifically for this career, visit EducationPlannerBC.

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2016:
2,080
Average annual employment growth:
-0.3%
Expected number of job openings:
670
Kootenay
Employment in 2016:
2,490
Average annual employment growth:
0.9%
Expected number of job openings:
1,190
Mainland / Southwest
Employment in 2016:
32,940
Average annual employment growth:
1.5%
Expected number of job openings:
17,070
North Coast & Nechako
Employment in 2016:
1,480
Average annual employment growth:
-0.5%
Expected number of job openings:
460
Northeast
Employment in 2016:
1,100
Average annual employment growth:
1.5%
Expected number of job openings:
610
Thompson-Okanagan
Employment in 2016:
7,080
Average annual employment growth:
1.2%
Expected number of job openings:
3,580
Vancouver Island / Coast
Employment in 2016:
9,370
Average annual employment growth:
1.3%
Expected number of job openings:
4,800

Source: B.C. Labour Market Outlook

Insights from industry

To compete with large chains and online sales, small companies need to develop specialties to keep customers coming to them for their know-how. Small companies should also work to develop creative promotions to attract and retain customers.

Career paths and resources

Career paths

There is some mobility between managers in this group, depending on the product or service. In larger companies, retail trade managers may have the opportunity to move into upper management positions. These could include regional and provincial management positions.

Additional resources