Collectors (NOC 1435)

About this job

Collectors:

  • collect payments on overdue accounts and bad cheques, and locate debtors to make collection arrangements
  • work for collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments
Common job titles
  • clerk, redit and collection
  • collection agent
  • collector, advertising
  • collector, claims
  • locator - collection
  • skip tracer - collection
  • clerk, redit and collection
  • collection agent
  • collector, advertising
  • collector, bill, and inspector
  • collector, claims
  • locator - collection

Earnings

Annual provincial median salary

$46,697

Source: 2016 Job Bank Wage data

Note:Estimated median employment income based on 2016 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year)). Data for this group is based on the National Occupational Classification 2011.

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2016 Job Bank Wage Report

Note:Data for this group is based on the National Occupational Classification 2011.

Duties

Collectors perform some or all of the following duties:

  • notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • resolve collection issues by making payment arrangements by telephone or visit to debtor
  • recommend legal action or stoppage of service in cases where payment is not expected
  • trace and locate debtors
  • contact debtors' friends, neighbours, relatives and employers to obtain information
  • answer correspondence, prepare reports and maintain records and files related to collection work
  • work with online accounts and systems

Work environment

Work in this occupation is typically performed in a structured environment, such as an office, or an outdoor work environment where the worker is exposed to various weather conditions.

Job requirements

Education, training & qualifications

  • Completion of secondary school is required.
  • A business college diploma may be required.
  • A period of on-the-job training is often provided for collection clerks and collection officers.
  • A collections licence issued by the province or territory of employment is usually required.

Skills

  • Clerical Ability
  • Numerical Ability
  • Detail-Oriented
  • Finger Dexterity
View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:
  • Business Administration/Management/Commerce

For more information about programs offered specifically for this career, visit EducationPlannerBC.

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2016:
0
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Kootenay
Employment in 2016:
0
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Mainland / Southwest
Employment in 2016:
900
Average annual employment growth:
1.1%
Expected number of job openings:
320
North Coast & Nechako
Employment in 2016:
0
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Northeast
Employment in 2016:
0
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Thompson-Okanagan
Employment in 2016:
90
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Vancouver Island / Coast
Employment in 2016:
290
Average annual employment growth:
1.4%
Expected number of job openings:
100

N/A - Data not available

Source: B.C. Labour Market Outlook

Note:Data for this group is based on the National Occupational Classification 2011.

Career paths and resources

Career paths

Promotion to senior or supervisory positions is possible with experience.

Additional resources

Additional resources are not currently available for this career.