Collectors (NOC 1435)

About this job

Collectors:

  • collect payments on overdue accounts and bad cheques, and locate debtors to make collection arrangements
  • work for collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments
Common job titles
  • clerk, redit and collection
  • collection agent
  • collector, advertising
  • collector, claims
  • locator - collection
  • skip tracer - collection
  • clerk, redit and collection
  • collection agent
  • collector, advertising
  • collector, bill, and inspector
  • collector, claims
  • locator - collection

Duties

Collectors perform some or all of the following duties:

  • notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • resolve collection issues by making payment arrangements by telephone or visit to debtor
  • recommend legal action or stoppage of service in cases where payment is not expected
  • trace and locate debtors
  • contact debtors' friends, neighbours, relatives and employers to obtain information
  • answer correspondence, prepare reports and maintain records and files related to collection work
  • work with online accounts and systems

Work environment

Work in this occupation is typically performed in a structured environment, such as an office, or an outdoor work environment where the worker is exposed to various weather conditions.

Career paths and resources

Career paths

Promotion to senior or supervisory positions is possible with experience.

Additional resources

Additional resources are not currently available for this career.