Dispatchers (NOC 1525)

Dispatchers:

• receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
• process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
• dispatch personnel according to written schedules and work orders, or as required by emergency situations
• advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
• operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
• monitor personnel workloads and locations
• maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
• maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Work in this occupation is typically performed in a structured environment, such as an office or hospital.