Dispatchers (NOC 1525)

About this job

Dispatchers:

  • use radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel
  • work for police, fire and health departments; other emergency service agencies; taxi, delivery and courier services; trucking and utilities companies; and other commercial and industrial establishments
Common job titles
  • clerk, car assignments
  • clerk, yard
  • communications officer - emergency services
  • dispatcher, radio / communications
  • dispatcher, troubleshooting services
  • dispatcher, water service
  • clerk, car assignments
  • clerk, yard
  • communications officer - emergency services
  • co-ordinator, inbound / outbound freight
  • dispatcher, boat / tugboat
  • dispatcher, emergency services

Duties

Dispatchers:

  • receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • monitor personnel workloads and locations
  • maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

 

Work environment

Work in this occupation is typically performed in a structured environment, such as an office or hospital.

Career paths and resources

Career paths

At this time, career path information is not available for this occupation.

Additional resources

Additional resources are not currently available for this career.