User support technicians provide technical support to computer users who are experiencing difficulties with computer hardware, computer applications or communications software.
Want to learn more? Watch this WorkBC Career Trek video and see what it’s like to work in this type of career.
People in this career:
Estimated median employment income based on 2021 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))
Note:Estimated median employment income based on 2021 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))
Source: 2021 Job Bank Wage Report
Source: B.C. Labour Market Outlook
10 year expected job openings: 8,090
N/A - Data not available
User support technicians perform some or all of the following duties:
User support technicians may provide services 24 hours a day or over an extended work day that includes working shifts.
User support technicians normally work in an office or call centre where they field calls and emails from staff or clients.
The use of well-designed work stations and safe work procedures can minimize the risks of eye, back and hand and wrist strain or injury.
Source: 2016 Census
Completion of a diploma or certificate program in computer science, computer programming or network administration is generally required. Other requirements may include:
Certification is not mandatory, but it may increase work opportunities. For more information, see the ASTTBC website at www.asttbc.org.
For more information about programs offered specifically for this career, visit EducationPlannerBC.
Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.
Here, you will find the 35 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.
See the list of work-related skills below, ranked in order of importance for this career. You’ll also find the skill strength needed, letting you know how capable you must be in that skill.
Check out the list and see if this career matches your skills—take that first step!
With experience and training, user support technicians can progress to supervisory positions or move into other fields such as computer programming, interactive media development, web development or systems analysis.