Customer and information services supervisors (NOC 6314)

About this job

Customer and information services supervisors:

Common job titles
  • banking - safety deposit boxes
  • call centre / contact centre
  • banking - safety deposit boxes
  • call centre / contact centre

Duties

Supervisors in this group:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Identify training needs and train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Work environment

Work in this occupation is typically performed in a structured environment, such as an office.

Career paths and resources

Career paths

At this time, career path information is not available for this occupation.

Additional resources

Additional resources are not currently available for this career.