Customer and information services supervisors
Career Overview
Customer and information services supervisors:
- Oversee and co-ordinate the activities of workers in the following groups: Customer Service Representatives - Financial Institutions (NOC 64400) and Other Customer Information Services Representatives (NOC 64409)
- Work for banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors
Job Titles
Duties
Customer service representatives supervisors - financial services:
- Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised
Customer service representatives supervisors (except financial services):
- Supervise, co-ordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Co-ordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised
Earnings
Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.
Work Environment
# Workers Employed
925% Employed Full Time
79%Work in this occupation is typically performed in a structured environment, such as an office.
Career Pathways
Career path information is currently not available.
Related Careers
Occupational Interests
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For more about occupational interests visit Skills for the Future Workforce > Characteristics.
Here are the top occupational interest(s) for this career profile:
Education, Training and Skills
- Experience in the occupation supervised is required
- Completion of college or industry courses related to bookkeeping and customer services may be required
Education programs in B.C.
Top Skills
Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.
Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.
See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!
Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.
Talking to others to share information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others’ reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Understanding written sentences and paragraphs in work-related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding how new information could be used to solve current and future problems in making decisions.
Motivating, developing and directing people as they work, and identifying the best people for the job.
Managing one’s own time and the time of others.
Labour Market Statistics
Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.
Employment
Find out about employment types and trends by region and industry.
Employment
925Employment by Region
| Region | Employment | % Employment of this Occupation |
|---|---|---|
| Cariboo | 30 | 3.2% |
| Kootenay | 0 | 0.0% |
| Mainland/Southwest | 725 | 78.4% |
| North Coast and Nechako | 10 | 1.1% |
| Northeast | 15 | 1.6% |
| Thompson-Okanagan | 35 | 3.8% |
| Vancouver Island/Coast | 110 | 11.9% |
Labour Market Outlook
The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.
Forecasted Job Openings (2024-2034)
380Forecasted Job Openings
Forecasted Employment Growth Rate
Composition of Job Openings
Job Openings by Region (2024-2034)
| Region | Job Openings | Avg. Annual Employment Growth |
|---|---|---|
| Cariboo | Not available | Not available |
| Kootenay | Not available | Not available |
| Mainland/Southwest | 340 | 1.5% |
| North Coast and Nechako | Not available | Not available |
| Northeast | Not available | Not available |
| Thompson-Okanagan | Not available | Not available |
| Vancouver Island/Coast | 40 | 1.4% |
Industry Highlights
Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.
Forecasted Job Openings by Industry
| Industry | Job Openings (2024-2034) |
|---|---|
| Finance, Insurance and Real Estate | 80 |
| Professional, Scientific and Technical Services | 70 |
| Retail Trade | 50 |
| Business, Building and Other Support Services | 40 |
| Public Administration | 30 |
Resources
Resource information is currently not available.