Airline ticket and service agents (NOC 6523)

Airline passenger and ticket agents:

• help customers plan travel time and routes
• prepare and issue tickets
• assign seats, prepare boarding passes and check baggage
• work at boarding gates
• assist pre-boarding passengers
• provide information on fares and flight schedules and routes

Airline baggage agents:

• trace lost, delayed or misdirected baggage for customers

Airline cargo agents:

• weigh cargo and compute freight costs
• calculate charges for services and insurance
• process freight bills, cargo manifests and other documents
• trace lost or misdirected cargo and maintain shipping and other records

Airline reservation agents:

• reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• provide information on airline passengers
• process mileage points

Airline station agents:

• complete pre-flight documents relating to passenger and cargo load, catering count, special requests and other flight information
• relay operational messages to operations control and downline stations
• also perform duties of ticket, baggage and cargo agents

Airline load planners:

• calculate load weights for compartments of aircraft using charts and computers
• plan load to distribute and balance cargo

Key aspects of work in this occupation:

• Work takes place in a travel office or airport.