Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 6524)

About this job

Ticket agents, cargo service representatives and related clerks (except airline):

  • quote fares and rates
  • make reservations
  • issue tickets
  • process cargo shipment
  • check baggage
  • perform other related customer service duties to assist travellers
  • work for bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and travel wholesalers
Common job titles
  • agent, baggage / luggage checker
  • agent, check-in (except airline)
  • agent, customer sales and service
  • agent, passenger - railway / bus / ship
  • agent, station - rail / bus / ship
  • agent, ticket / info / customer service


Ticket agents:

  • answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • reserve seats for tour companies, travel agencies, wholesalers and the general public
  • issue tickets, handle cash transactions and check baggage
  • receive and record bookings for package tours from retail travel agencies
  • supply information about available vacancies when working for wholesale travel companies

Cargo service representatives:

  • quote fare and rates for cargo shipment
  • compute shipment costs including charges for services and insurance using rate tables and schedules
  • prepare and maintain shipping and other documents
  • check in passenger baggage and sort for loading by baggage handlers
  • may load baggage directly into buses, railway cars or cruise ships
  • trace lost or misdirected passenger baggage or cargo shipment

Work environment

Key aspects of work in this occupation:

  • Work takes place in a controlled indoor environment.

Career paths and resources

Career paths

Progression to supervisory positions is possible through experience.

Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.

Additional resources

Additional resources are not currently available for this career.