Accommodation service managers (NOC 0632)

Accommodation service managers perform some or all of the following duties:

• develop, implement and evaluate policies and procedures for the operation of the department or establishment
• prepare budgets and monitor revenues and expenses
• participate in the development of pricing and promotional strategies
• negotiate with suppliers for the provision of materials and supplies
• negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• recruit and supervise staff, oversee training and set work schedules
• resolve customer complaints

Work generally takes place in an indoor environment such as a hotel or a guest-house.

Education, training & qualifications

• A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
• Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Skills

• Innovative
• Social
• Directive
• Verbal & Written Comprehension

View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:

For more information about programs offered specifically for this career, visit EducationPlannerBC.