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Insurance adjusters and claims examiners (NOC 1312)

High demand occupation
Table of contents
About this job Earnings and Outlook Duties Work environment
Workforce and employment statistics Job requirements Related careers Career paths and resources
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About this job

Insurance adjusters and claims examiners:

  • investigate insurance claims and determine the amount of loss or damages covered by insurance policies
  • work in claims departments of insurance companies or as independent adjusters
  • examine claims investigated by insurance adjusters and authorize payments
  • work at head offices or branches of insurance companies
Common job titles
  • adjuster, disability / workers' comp.
  • adjuster, disaster relief / fire
  • adjuster, freight / liability / public
  • assessor, medical claims - insurance
  • associate, settlement management
  • claims adjuster / examiner
  • adjuster, disability / workers' comp.
  • adjuster, disaster relief / fire
  • adjuster, freight / liability / public
  • adjuster, marine / auto / railroad
  • adjustor
  • assessor, medical claims - insurance

Earnings

Annual provincial median salary

$64,654

Source: 2017 Job Bank Wage data

Note:Estimated median employment income based on 2017 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2017 Job Bank Wage Report

B.C. Labour Market Outlook (2018-2028)

Provincial outlook

Forecasted average employment growth rate

  • 2018 - 2023
  • 2023 - 2028

Source: B.C. Labour Market Outlook

Job openings

10 year expected job openings: 1,470

  • 2018
  • 2023
  • 2028

Source: B.C. Labour Market Outlook

Composition of job openings

 
New jobs due to economic growth:
32.0%
470 openings
 
Replacement of retiring workers:
68.0%
1,000 openings

Source: B.C. Labour Market Outlook

Regional outlook

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2018:
80
Average annual employment growth:
0.6%
Expected number of job openings:
30
Kootenay
Employment in 2018:
50
Average annual employment growth:
1.5%
Expected number of job openings:
30
Mainland / Southwest
Employment in 2018:
3,150
Average annual employment growth:
1.1%
Expected number of job openings:
1,120
North Coast & Nechako
Employment in 2018:
30
Average annual employment growth:
1.2%
Expected number of job openings:
10
Northeast
Employment in 2018:
N/A
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Thompson-Okanagan
Employment in 2018:
270
Average annual employment growth:
1.1%
Expected number of job openings:
130
Vancouver Island / Coast
Employment in 2018:
350
Average annual employment growth:
0.9%
Expected number of job openings:
150

N/A - Data not available

Source: B.C. Labour Market Outlook

Duties

Insurance adjusters:

  • investigate circumstances surrounding insurance claims to determine truthfulness of claim
  • inspect automobile, home or other property damage
  • take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
  • determine amount of loss or damages covered by insurance policies
  • negotiate settlement of claims
  • prepare adjustment reports

Insurance claims examiners:

  • review, examine, calculate and authorize insurance claims investigated by insurance adjusters
  • examine adjusters' reports and similar insurance claims to determine extent of insurance coverage
  • ensure claims are accurate and settlements are made according to company practices and procedures
  • consult lawyers, doctors or other relevant individuals to discuss insurance claims
  • approve automobile, fire, life, disability, dental or other insurance claims

Work environment

Work in this occupation is typically performed in a structured environment, such as an office.

Workforce and employment statistics

Workforce characteristics

4,000 workers are employed
68% of workers are working mostly full time

Source: 2016 Census

Employment by gender

  Men
  Women

Source: 2016 Census

Employment by age group

  15 - 24 years
  25 - 44 years
  45 - 64 years
  65+ years

Source: 2016 Census

Labour force by industry

Finance, Insurance and Real Estate:
97%
Public Administration:
1%
View more industry data

Source: 2016 Census

Employment by region

Select your region:
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
  % employment of this occupation
  % employment of all occupations
Cariboo
Kootenay
Mainland / Southwest
North Coast & Nechako
Northeast
Thompson-Okanagan
Vancouver Island / Coast

Source: 2016 Census

Career paths and resources

Career paths

Completion of educational programs through the Insurance Institute of Canada or its provincial counterparts entitles insurance adjusters and claims examiners to professional recognition as an Associate of the Insurance Institute of Canada (A.I.I.C.) and with additional university courses, as a Fellow of the Insurance Institute of Canada (F.I.I.C.).

Additional resources

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Profile last updated:
January 24, 2018
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