6313-NOC

Customer and information services supervisors

(NOC 62023)
Annual Earnings
$70,910
Training, Education, Experience and Responsibilities
College Diploma or Apprenticeship, 2 or more years
Job Openings
(2023-2033)
320

Career Overview

Customer and information services supervisors:

Duties

Customer service representatives supervisors - financial services:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Identify training needs and train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised

Customer service representatives supervisors (except financial services):

  • Supervise, co-ordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
  • Establish work schedules and procedures
  • Co-ordinate activities with other units and departments
  • Prepare and submit progress reports and other documentation
  • Identify training needs and train workers in job duties and company policies
  • Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised

Earnings

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.

Annual Earnings

$70,910

Provincial Hourly Rate

High$46.77/hr
Median$34.00/hr
Low$20.00/hr
Source: B.C. Labour Market Information Office, derived from 2023 Job Bank Wage data

Work Environment

# Workers Employed

925

% Employed Full Time

79%
Source: 2021 Census

Work in this occupation is typically performed in a structured environment, such as an office.

Career Pathways

Career path information is currently not available.

Occupational Interests

It’s important to understand what kinds of occupations align with your interests.

For more about occupational interests visit Skills for the Future Workforce > Characteristics.

Here are the top occupational interest(s) for this career profile:

Enterprising
Enterprising
Conventional
Conventional

Job Titles

Call centre agent supervisor
Contact centre supervisor
Current accounts supervisor
Customer service representatives supervisor - financial services
Information clerks supervisor

Education, Training and Skills

  • Experience in the occupation supervised is required
  • Completion of college or industry courses related to bookkeeping and customer services may be required

Education programs in B.C.

The following program areas are related to this occupation:

  • Academic/Basic Upgrading
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Find out more information about programs offered specifically for this career.

Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

Monitoring

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

75%
Speaking

Talking to others to share information effectively.

75%
Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

75%
Social Perceptiveness

Being aware of others’ reactions and understanding why they react as they do.

75%
Coordination

Adjusting actions in relation to others' actions.

75%
Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

75%
Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

72%
Active Learning

Understanding how new information could be used to solve current and future problems in making decisions.

68%
Management of Personnel Resources

Motivating, developing and directing people as they work, and identifying the best people for the job.

68%
Time Management

Managing one’s own time and the time of others.

68%

Labour Market Statistics

Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.

Employment

Find out about employment types and trends by region and industry.

Employment

925
Source: 2021 Census

Employment by Region

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Employment % Employment of this Occupation
Cariboo 30 3.2%
Kootenay 0 0.0%
Mainland/Southwest 725 78.4%
North Coast and Nechako 10 1.1%
Northeast 15 1.6%
Thompson-Okanagan 35 3.8%
Vancouver Island/Coast 110 11.9%
Source: 2021 Census

Labour Market Outlook

The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.

Forecasted Job Openings (2023-2033)

320
Source: B.C. Labour Market Outlook

Forecasted Job Openings

Forecasted Employment Growth Rate

Composition of Job Openings

Source: B.C. Labour Market Outlook

Job Openings by Region (2023-2033)

Map of BC Map of BC highlighting Cariboo region Map of BC highlighting Kootenay region Map of BC highlighting Mainland/Southwest region Map of BC highlighting North Coast and Nechako region Map of BC highlighting Northeast region Map of BC highlighting Thompson-Okanagan region Map of BC highlighting Vancouver Island/Coast region
Cariboo
Kootenay
Mainland/Southwest
North Coast and Nechako
Northeast
Thompson-Okanagan
Vancouver Island/Coast
Region Job Openings Avg. Annual Employment Growth
Cariboo Not available Not available
Kootenay Not available Not available
Mainland/Southwest 280 1.0%
North Coast and Nechako Not available Not available
Northeast Not available Not available
Thompson-Okanagan Not available Not available
Vancouver Island/Coast 40 1.8%
Source: B.C. Labour Market Outlook

Industry Highlights

Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.

Forecasted Job Openings by Industry

IndustryJob Openings (2023-2033)
Professional, Scientific And Technical Services70
Finance, Insurance And Real Estate40
Business, Building And Other Support Services40
Retail Trade40
Public Administration30
For additional industry information, visit the Industry Profiles page.
Source: B.C. Labour Market Outlook

Resources

Resource information is currently not available.