Airline ticket and service agents (NOC 6523)

About this job

Airline sales and service agents:

  • issue tickets and provide fare quotations
  • make reservations and do passenger check-in
  • trace missing baggage
  • arrange for cargo shipments
  • perform other related customer service duties to help airline passengers
  • work for airline companies

Load planners, who plan the positioning of cargo on aircraft, are also included in this group.

Common job titles
  • agent, airline - commissary
  • agent, airline baggage tracing / cargo
  • agent, airline certified load control
  • agent, counter services
  • agent, flight
  • agent, station services
  • agent, airline - commissary
  • agent, airline baggage tracing / cargo
  • agent, airline certified load control
  • agent, airline passenger service
  • agent, airline reservations
  • agent, counter services

Earnings

Annual provincial median salary

$30,763

Source: 2016 Job Bank Wage data

Note:Estimated median employment income based on 2016 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2016 Job Bank Wage Report

Duties

Airline passenger and ticket agents:

  • help customers plan travel time and routes
  • prepare and issue tickets
  • assign seats, prepare boarding passes and check baggage
  • work at boarding gates
  • assist pre-boarding passengers
  • provide information on fares and flight schedules and routes

Airline baggage agents:

  • trace lost, delayed or misdirected baggage for customers

Airline cargo agents:

  • weigh cargo and compute freight costs
  • calculate charges for services and insurance
  • process freight bills, cargo manifests and other documents
  • trace lost or misdirected cargo and maintain shipping and other records

Airline reservation agents:

  • reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • provide information on airline passengers
  • process mileage points

Airline station agents:

  • complete pre-flight documents relating to passenger and cargo load, catering count, special requests and other flight information
  • relay operational messages to operations control and downline stations
  • also perform duties of ticket, baggage and cargo agents

Airline load planners:

  • calculate load weights for compartments of aircraft using charts and computers
  • plan load to distribute and balance cargo

Work environment

Key aspects of work in this occupation:

  • Work takes place in a travel office or airport.

Job requirements

Education, training & qualifications

  • Completion of secondary school is usually required.
  • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
  • Airline station agents usually require experience as a ticket, baggage or cargo agent.
  • Load planners require a restricted radio operator's licence and usually require airline operations experience.

Skills

  • Methodical
  • Numerical Ability
  • Verbal & Written Comprehension
  • Manual Dexterity
  • Social
View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:
  • Academic/Basic Upgrading

For more information about programs offered specifically for this career, visit EducationPlannerBC.

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2016:
0
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Kootenay
Employment in 2016:
30
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Mainland / Southwest
Employment in 2016:
2,310
Average annual employment growth:
0.8%
Expected number of job openings:
840
North Coast & Nechako
Employment in 2016:
70
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Northeast
Employment in 2016:
50
Average annual employment growth:
N/A
Expected number of job openings:
N/A
Thompson-Okanagan
Employment in 2016:
150
Average annual employment growth:
3.0%
Expected number of job openings:
90
Vancouver Island / Coast
Employment in 2016:
320
Average annual employment growth:
-0.7%
Expected number of job openings:
80

N/A - Data not available

Source: B.C. Labour Market Outlook

Career paths and resources

Career paths

Progression to supervisory positions is possible with experience.

Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.

Additional resources

Additional resources are not currently available for this career.