Airline ticket and service agents

Airline passenger and ticket agents:

• Help customers plan travel time and routes
• Prepare and issue tickets
• Assign seats, prepare boarding passes and check baggage
• Work at boarding gates
• Assist pre-boarding passengers
• Provide information on fares and flight schedules and routes

Airline baggage agents:

• Trace lost, delayed or misdirected baggage for customers

Airline cargo agents:

• Weigh cargo and compute freight costs
• Calculate charges for services and insurance
• Process freight bills, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records

Airline reservation agents:

• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers
• Process mileage points

Airline station agents:

• Complete pre-flight documents relating to passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Also perform duties of ticket, baggage and cargo agents

Airline load planners:

• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo

Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.