Appliance servicers and repairers (NOC 7332)

About this job

Appliance servicers and repairers maintain, service and repair home and commercial appliances and help prevent unwanted breakdowns. Some employees work specifically on small appliances, such as microwaves, vacuum cleaners and power tools. Others specialize in major appliances, such as refrigerators, dishwashers, washers and dryers.

People in this occupation:

  • work for repair shops, appliance service companies and repair departments of retail and wholesale establishments
  • may be self-employed
  • should have good diagnostic and problem-solving skills, and enjoy working with electronic and mechanical equipment
  • should be familiar with computers
  • have the ability to work independently
  • should be able to communicate clearly with clients
Common job titles
  • repairer, major appliances
  • repairer, portable appliances
  • servicer, electric
  • servicer, electrical / gas appliances
  • servicer, gas fireplace / gas stove
  • servicer, wood fireplace

Duties

Small appliance servicers and repairers:

  • repair small appliances, such as electric lawn and garden equipment and power tools
  • talk to customers or refer to work orders to establish the nature of an appliance malfunction
  • observe the operation of appliances and conduct voltage, resistance and other tests using electric test equipment
  • refer to schematic drawings or product manuals, and repair or replace parts or components using hand tools and soldering equipment
  • prepare estimates and written accounts of the work done

Major appliance repairers and technicians:

  • repair major appliances, such as domestic and commercial dishwashing equipment, stoves, laundry equipment and refrigerators in customer's home, in customer's place of business or in repair shop
  • talk to customers or refer to work orders to establish the nature of an appliance malfunction
  • diagnose faults by checking controls, condensers, timer sequences, fans and other components using test equipment such as meters and gauges that measure resistance, current, voltage and pressure temperature, flue gases and flow rates
  • refer to schematic drawings or product manuals, and disassemble appliances using hand tools
  • Use shop equipment and specialized diagnostic and programming apparatus to repair, adjust and reprogram appliances
  • replace components and subcomponents and reassemble appliances using hand tools and soldering and brazing equipment
  • prepare estimates and written accounts of the work done
  • plan service routes

Work environment

Workers in this occupational group usually work a regular 35- to 40-hour week; however, overtime work may be required during emergencies or busy periods. Some evening and weekend work may also be necessary. Hours can vary considerably for those who are self-employed.

Electric appliance servicers and repairers may work either in shops, where smaller appliances (e.g., vacuum cleaners and microwaves) are brought in for servicing, or in customers' homes, repairing large items (e.g., refrigerators and washing machines). These workers generally work alone, with little supervision. Technicians who repair large appliances usually drive a truck with an inventory of parts and tools to site locations.

The physical demands of the work may vary depending on the task at hand. Installing and servicing large appliances requires moving appliances (which may weigh more than 20 kg) and a considerable amount of standing, stooping, kneeling and reaching.

There is some risk of electrical shocks, cuts, burns or muscle strain with this type of work; however, precautions are undertaken to reduce these risks.

Insights from industry

The majority of new opportunities that arise over the next few years will be a result of the need to replace those who retire and from new openings.

Consumer demand for electrical appliances has increased in recent years, which results in demand for follow-up maintenance and repair services. The increasingly complex technology built into modern appliances is making repairs by homeowners less common.

Electric appliance servicers and repairers who stay up to date on technological changes will be in greatest demand.

Career paths and resources

Career paths

Experienced appliance service technicians may become factory service representatives who supervise manufacturers' authorized repair depots in a particular region.

Technicians employed in larger organizations may become specialists or advance to supervisory positions.

With experience and business knowledge, workers in this occupational group may start their own independent appliance service company or appliance sales and service outlet.

Additional resources