Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others’ reactions and understanding why they react as they do.

Talking to others to share information effectively.

Actively looking for ways to help people.

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Adjusting actions in relation to others' actions.

Understanding written sentences and paragraphs in work-related documents.

Teaching others how to do something.

Choosing and using training, instructional methods and procedures appropriate for the situation when learning or teaching new things.