General office support workers (NOC 1411)

About this job

General office support workers:

  • prepare correspondence, reports, statements and other material, operate office equipment, answer telephones
  • verify, record and process forms and documents such as contracts and requisitions
  • perform general clerical duties.
  • are employed in offices throughout the public and private sectors.
Common job titles
  • bill sorter
  • clerk, address forms
  • clerk, administrative / general office
  • clerk, utilities
  • clerk, warranty
  • clerk-stenographer
  • bill sorter
  • clerk, address forms
  • clerk, administrative / general office
  • clerk, auction / mail order
  • clerk, broadcast
  • clerk, credit card authorization

Earnings

Annual provincial median salary

$43,798

Source: 2016 Job Bank Wage data

Note:Estimated median employment income based on 2016 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2016 Job Bank Wage Report

Duties

General office support workers:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • respond to telephone, in person or electronic enquiries or forward to appropriate person
  • provide general information to clients and the public
  • photocopy and collate documents for distribution, mailing and filing
  • maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • process incoming and outgoing mail, manually or electronically
  • send and receive messages and documents using fax machine or electronic mail
  • assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • perform bookkeeping tasks such as preparing invoices and bank deposits
  • sort, process and verify applications, receipts, expenditures, forms and other documents
  • order office supplies, service office equipment and arrange for servicing in the case of major repairs

Work environment

A conventional controlled environment such as an office, hospital or school.

Job requirements

Education, training & qualifications

  • completion of secondary school is usually required
  • completion of secondary school or college business or commercial courses is usually required

Skills

  • Clerical Ability
  • Numerical Ability
  • Detail-Oriented
  • Finger Dexterity
View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:
  • Administrative Assistance/Office Assistance
  • Computing/Office Automation Related

For more information about programs offered specifically for this career, visit EducationPlannerBC.

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2016:
930
Average annual employment growth:
0.9%
Expected number of job openings:
380
Kootenay
Employment in 2016:
570
Average annual employment growth:
1.1%
Expected number of job openings:
240
Mainland / Southwest
Employment in 2016:
21,270
Average annual employment growth:
1.2%
Expected number of job openings:
8,190
North Coast & Nechako
Employment in 2016:
300
Average annual employment growth:
0.1%
Expected number of job openings:
100
Northeast
Employment in 2016:
350
Average annual employment growth:
1.1%
Expected number of job openings:
160
Thompson-Okanagan
Employment in 2016:
3,170
Average annual employment growth:
1.4%
Expected number of job openings:
1,430
Vancouver Island / Coast
Employment in 2016:
4,970
Average annual employment growth:
1.2%
Expected number of job openings:
2,130

Source: B.C. Labour Market Outlook

Career paths and resources

Career paths

Progression to supervisory or office management positions is possible with experience.

Progression to officer level positions is possible with additional training and experience.

Additional resources

Additional resources are not currently available for this career.