Restaurant and food service managers (NOC 0631)

About this job

Restaurant and food service managers run restaurants, bars, cafeterias and other food and beverage services.

See what a day in the life of this job is like—watch WorkBC’s Career Trek video about this occupation.

Source: WorkBC’s Career Trek

People in this occupation:

  • plan menus, set prices and budgets, and develop marketing and promotional material
  • look at the business operations and make changes wherever necessary
  • are responsible for hiring, training and supervising staff
  • are employed in small- to large-sized food and beverage service establishments
  • may own and operate their own restaurant or food service business

Excellent leadership and customer service skills are necessary to be successful in this occupation.

Restaurant and food service managers also:

  • need strong problem solving skills and be able to work well under pressure
  • may have to communicate with owners, restaurant executives and other outside parties, such as liquor control offices, health inspectors and suppliers
Common job titles
  • manager, banquet / bar / cafeteria
  • manager, services - catering
  • restaurateur - food services
  • manager, banquet / bar / cafeteria
  • manager, services - catering
  • restaurateur - food services

Earnings

Annual provincial median salary

$39,626

Source: 2016 Job Bank Wage data

Note:Estimated median employment income based on 2016 Job Bank median hourly wage rate (median annual salary = hourly wage rate x 40 (hours per week) x 52.14 (weeks per year))

Provincial hourly rate

  • High
  • Median
  • Low

Source: 2016 Job Bank Wage Report

Duties

Restaurant and food service managers perform some or all of the following duties:

  • plan, organize and run restaurants, bars, cafeterias or other food or beverage services
  • decide which services will be offered and put operating procedures in place
  • hire staff and supervise training
  • set staff work schedules and track staff performance
  • control stock, handle the money and change procedures and prices as needed
  • handle and resolve customer complaints
  • settle staffing issues
  • make sure health and safety and liquor regulations are followed
  • make arrangements with suppliers for food and other supplies
  • write and maintain food supply contracts
  • make arrangements with customers for catering or use of facilities
  • take care of financial duties such as managing budgets, supplies and payroll
  • complete paperwork related to taxes, wages, unemployment payments and social security laws
  • develop and put marketing schemes in place
  • make sure the business has a good image in the community
  • operate all electronic systems, including food service software
  • handle emergency repairs to restaurant equipment
  • assist with employee training and offer career guidance

Work environment

Restaurant and food service managers must be skilled at working under pressure, solving problems and handling complaints effectively in a busy, fast-paced environment. On the job, they interact constantly with people, from suppliers, staff and government inspectors to customers. The work is physical and involves long periods of standing, walking and sometimes carrying in the restaurant or bar.

Some work weeks may be 50–60 hours long. Weekend and evening work are common. Holiday periods, such as the Christmas season, are typically busier than usual, which may require putting in additional hours.

Job requirements

Education, training & qualifications

Restaurant and food service managers may need to complete a college diploma or other program related to hospitality or food and beverage service management. Other training may include:

  • a bachelor’s degree in restaurant and institutional food service management
  • several years of experience in the food service industry, including supervisory and customer service experience

Other beneficial qualifications for a person in this career include:

  • a certificate, diploma or degree in a related field
  • additional training in management/supervision
  • specific training in programs such as those offered in larger chain restaurants
  • certificates in food safety and/or food handling
  • World Host courses for customer care and basic computer skills
  • training in software such as Squirrel and point-of-sale (POS) systems
  • a strong knowledge of restaurant operating systems
  • Completion of a college or other program related to hospitality or food and beverage service management is usually required.
  • Several years of experience in the food service sector, including supervisory experience, are required.
  • Responsible beverage service certification is usually required for managers of establishments serving alcoholic beverages.

Skills

  • Social
  • Directive
  • Motor Coordination
  • Manual Dexterity
  • Verbal & Written Comprehension
View skills definitions

Education programs in B.C.

The following program areas are related to this occupation:
  • Food/Beverage Services
  • Hospitality/Tourism Management

For more information about programs offered specifically for this career, visit EducationPlannerBC.

Select a region to view regional outlook
Vancouver Island / Coast Mainland / Southwest Thompson-Okanagan Kootenay Cariboo Northeast North Coast & Nechako
Cariboo
Employment in 2016:
720
Average annual employment growth:
0.2%
Expected number of job openings:
210
Kootenay
Employment in 2016:
450
Average annual employment growth:
0.4%
Expected number of job openings:
150
Mainland / Southwest
Employment in 2016:
12,110
Average annual employment growth:
1.5%
Expected number of job openings:
5,230
North Coast & Nechako
Employment in 2016:
340
Average annual employment growth:
1.6%
Expected number of job openings:
140
Northeast
Employment in 2016:
330
Average annual employment growth:
0.6%
Expected number of job openings:
110
Thompson-Okanagan
Employment in 2016:
2,440
Average annual employment growth:
1.8%
Expected number of job openings:
1,220
Vancouver Island / Coast
Employment in 2016:
2,730
Average annual employment growth:
1.2%
Expected number of job openings:
1,110

Source: B.C. Labour Market Outlook

Career paths and resources

Career paths

Progression to supervisor, assistant manager, manager and regional manager in food service is possible with experience.

Additional resources