Managers in customer and personal services
High opportunity occupation
Career Overview
Managers in Customer and Personal Services:
- Manage establishments that provide services not classified elsewhere such as dry cleaning, hairdressing or residential cleaning
- Includes managers of schools that provide non-work related instruction in driving, languages, music, dance, art, cooking or fashion
Job Titles
Duties
Managers in this group perform some or all of the following duties:
- Plan, organize and direct the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-work related instruction in driving, languages, music, dance, art, cooking or fashion
- Create or put into use policies and procedures for staff
- Plan and control budget and inventory
- Respond to inquiries or complaints and resolve problems
- Manage contracts for advertising or marketing strategies
- Hire, train and supervise staff
Earnings
Earnings is income that workers receive in exchange for their labour. Depending on the type of employment, earnings can be in the form of wages (hourly), salaries (fixed monthly or annual) or self-employed earnings.
Work Environment
# Workers Employed
5,000% Employed Full Time
53%Work in this occupation is typically performed in a structured environment, such as an office.
Career Pathways
Career path information is currently not available.
Occupational Interests
It’s important to understand what kinds of occupations align with your interests.
For more about occupational interests visit Skills for the Future Workforce > Characteristics.
Here are the top occupational interest(s) for this career profile:
Education, Training and Skills
- Completion of secondary school is usually required
- A college diploma or vocational certificate in the subject of instruction may be required
- One to three years of experience in the service being offered are usually required
Education programs in B.C.
Top Skills
Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.
Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.
See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!
Talking to others to share information effectively.
Adjusting actions in relation to others' actions.
Being aware of others’ reactions and understanding why they react as they do.
Actively looking for ways to help people.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.
Motivating, developing and directing people as they work, and identifying the best people for the job.
Understanding written sentences and paragraphs in work-related documents.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Labour Market Statistics
Discover data, facts and information that have been gathered and analyzed. Learn about the characteristics of the economy and labour market in B.C.
Employment
Find out about employment types and trends by region and industry.
Employment
5,000Employment by Region
| Region | Employment | % Employment of this Occupation |
|---|---|---|
| Cariboo | 135 | 2.7% |
| Kootenay | 110 | 2.2% |
| Mainland/Southwest | 3,010 | 60.2% |
| North Coast and Nechako | 75 | 1.5% |
| Northeast | 100 | 2.0% |
| Thompson-Okanagan | 610 | 12.2% |
| Vancouver Island/Coast | 950 | 19.0% |
Labour Market Outlook
The B.C. Labour Market Outlook is a 10-year forecast of the expected supply and demand for labour in the province. It’s usually updated every year. The purpose is to provide British Columbians with the knowledge to make informed decisions on careers, skills training, education and hiring.
Forecasted Job Openings (2024-2034)
2,500Forecasted Job Openings
Forecasted Employment Growth Rate
Composition of Job Openings
Job Openings by Region (2024-2034)
| Region | Job Openings | Avg. Annual Employment Growth |
|---|---|---|
| Cariboo | 70 | 0.9% |
| Kootenay | 50 | 1.4% |
| Mainland/Southwest | 1,540 | 1.6% |
| North Coast and Nechako | 30 | 0.4% |
| Northeast | 30 | 1.1% |
| Thompson-Okanagan | 320 | 1.4% |
| Vancouver Island/Coast | 460 | 1.1% |
Industry Highlights
Learn about the opportunities in B.C.'s major industries, including employment trends, earning potential, locations of work and more.
Forecasted Job Openings by Industry
| Industry | Job Openings (2024-2034) |
|---|---|
| Repair, Personal and Non-Profit Services | 1,140 |
| Business, Building and Other Support Services | 540 |
| Educational Services | 250 |
| Information, Culture and Recreation | 190 |
| Retail Trade | 70 |
Resources
Resource information is currently not available.