General office support workers (NOC 1411)

High opportunity occupation

About this job

General office support workers perform clerical duties, including:

  • preparing correspondence, reports, statements and other material
  • verifying, recording and processing forms and documents, such as contracts and requisitions
  • operating office equipment
  • answering telephones

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General office support worker

General office support workers are employed in offices throughout the public and private sectors.

Common job titles
  • bill sorter
  • clerk, address forms
  • clerk, administrative / general office
  • clerk, auction / mail order
  • clerk, broadcast
  • clerk, credit card authorization


General office support workers:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • respond to telephone, in person or electronic enquiries or forward to appropriate person
  • provide general information to clients and the public
  • photocopy and collate documents for distribution, mailing and filing
  • maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • process incoming and outgoing mail, manually or electronically
  • send and receive messages and documents using fax machine or electronic mail
  • assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • perform bookkeeping tasks such as preparing invoices and bank deposits
  • sort, process and verify applications, receipts, expenditures, forms and other documents
  • order office supplies, service office equipment and arrange for servicing in the case of major repairs

Work environment

A conventional controlled environment such as an office, hospital or school.

Career paths and resources

Career paths

Progression to supervisory or office management positions is possible with experience.

Progression to officer level positions is possible with additional training and experience.

Additional resources

Additional resources are not currently available for this career.