Receptionists (NOC 1414)

High demand occupation

About this job

Receptionists greet visitors and direct them to the right person or service. They also answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties.

This occupational group includes hospital admitting clerks, switchboard operators, telephone and answering service operators, and desk clerks.

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Receptionists work in hospital, medical and dental, private business and public sector offices.

Common job titles
  • answering service / switchboard
  • assistant, medical office
  • beauty salon receptionist
  • information officer - Elections Canada
  • receptionist, business
  • receptionist, medical office / hospital
  • answering service / switchboard
  • assistant, medical office
  • beauty salon receptionist
  • booking clerk - hospital
  • booking clerk - medical office
  • clerk, appointment / information desk

Duties

Receptionists:

  • greet people coming into offices and other establishments, direct them to the appropriate contacts or services, and provide information in person and by phone and may perform clerical duties and maintain front desk security and security access lists.

Hospital admitting clerks:

  • interview patients to obtain and process information required to provide hospital and medical services.

Medical and dental receptionists:

  • greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard operators:

  • operate a telephone system or switchboard to answer, screen and forward telephone calls, taking messages and providing information as required; and may perform clerical duties.

Telephone operators:

  • operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Answering service operators:

  • answer telephones and record and relay messages.

Reception desk clerks:

  • Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

Work environment

A conventional environment such as an office, hospital or school.

Career paths and resources

Career paths

Some receptionists are required to be bilingual or multilingual to perform their duties.

Progression to supervisory positions is possible with experience.

Additional resources

Additional resources are not currently available for this career.