Retail sales supervisors (NOC 6211)

High opportunity occupation

About this job

Retail sales supervisors are responsible for overseeing and coordinating the activities of:

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Retail sales supervisor

Retail sales supervisors work in stores and other retail businesses. They also work for wholesale businesses that sell on a retail basis to the public, rental service companies and businesses that do telemarketing and door-to-door soliciting.

Common job titles
  • cage supervisor - casino
  • chief canvasser - retail
  • front end supervisor - retail
  • key holder - retail store
  • supervisor, door-to-door sales
  • supervisor, newspaper delivery


Retail trade supervisors perform some or all of the following duties:

  • supervise and coordinate sales staff and cashiers
  • assign duties to sales workers and prepare work schedules
  • authorize payments by cheque and the return of merchandise
  • sell merchandise to customers
  • solve problems that arise, such as customer complaints and supply shortages
  • maintain specified inventory and order merchandise
  • prepare reports regarding sales volumes, merchandising and personnel matters
  • hire and train or arrange training of new sales staff

Work environment

Key aspects of the work in this occupation:

  • Work takes place in a typical sales or store environment.

Career paths and resources

Career paths

Progression to management positions in retail trade is possible with additional training or experience.

Additional resources

Additional resources are not currently available for this career.