Support occupations in accommodation, travel and facilities set-up services (NOC 6721)

About this job

This group includes workers who:

  • carry hotel guests' luggage and escort guests to their rooms
  • carry travellers' luggage at airports, in railway stations and aboard ships
  • clean and maintain public areas and passengers' rooms aboard ships and trains
  • set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments
  • work for hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.
Common job titles
  • attendant, guest services
  • audiovisual
  • baggage handler / porter
  • car supplier - railway
  • doorkeeper / door person, hotel
  • installer, display / showcase

Duties

Guest service attendants:

  • carry luggage for hotel guests
  • escort incoming guests to their rooms
  • check rooms to make sure they are in order
  • offer information about room features, hotel services and points of interest
  • help guests with special needs
  • take care of group arrivals and departures
  • receive and deliver items and messages for guests
  • handle guest complaints and requests
  • maintain luggage storage areas

Baggage porters:

  • carry travellers' luggage at railway stations and airports by hand or hand truck
  • arrange for ground transportation

Ship attendants:

  • serve food and beverages
  • clean cabins, make beds and wash dishes
  • carry luggage for passengers aboard ships

Train service attendants:

  • set and clear tables in dining cars
  • clean sleeping cars
  • maintain washroom supplies
  • help passengers as required

Facilities workers:

  • set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms,
  • assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions,
  • assist with installation of audiovisual equipment and help in resolving problems during use
  • may perform minor repairs on installations and routine maintenance of audiovisual equipment.

Work environment

Key aspects of the work in this occupation:

  • Work takes place indoors and outdoors, so workers may be exposed to various weather conditions.

Career paths and resources

Career paths

At this time, career path information is not available for this occupation.

Additional resources

Additional resources are not currently available for this career.