Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others’ reactions and understanding why they react as they do.

Talking to others to share information effectively.

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Actively looking for ways to help people.

Adjusting actions in relation to others' actions.

Teaching others how to do something.

Understanding written sentences and paragraphs in work-related documents.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.