Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding written sentences and paragraphs in work-related documents.

Communicating effectively in writing as appropriate for the needs of the audience.

Talking to others to share information effectively.

Managing one’s own time and the time of others.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Keeping track of and assessing your performance, other individuals, or organizations to make improvements or take corrective action.

Actively looking for ways to help people.

Being aware of others’ reactions and understanding why they react as they do.

Adjusting actions in relation to others' actions.