User support technicians
Mathematics and technology
NOC 22221
Filmed in 
Nelson
A user support technician talks to Brian about how he provides technical support to clients who are experiencing issues with their computers or devices. This job is about research, problem solving and communicating solutions to customers.

What to know

Annual Earnings
$62,568
Training, Education, Experience and Responsibilities
College Diploma or Apprenticeship, 2 or more years
Job Openings
(2024-2034)
4,040

Top Skills

Every job calls for a certain set of skills. Knowing those skills is the first step in finding a good career fit.

Here, you will find the 10 most relevant workplace skills. Some are more important to achieving success in a certain career than others. These skills may come naturally to you or you may need to gain them through education, training and experience.

See the list of work-related skills below, ranked in order of importance for this career. Check out the list and see if this career matches your skills—take that first step!

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Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Speaking

Talking to others to share information effectively.

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Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving

Being able to solve novel, ill-defined problems in complex, real-world settings.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Learning

Understanding how new information could be used to solve current and future problems in making decisions.

Systems Analysis

Determining how a system should work and how changes in conditions, operations and the environment will affect outcomes.

Instructing

Teaching others how to do something.

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