Customer services representatives - financial institutions (NOC 6551)

About this job

Customer service representatives in financial institutions handle customers’ financial transactions, including cashing cheques, completing money transfers and opening and closing accounts.

People in this occupation:

  • record data, produce receipts and provide information on related banking products and services
  • are employed by banks, trust companies, credit unions and similar financial institutions
Common job titles
  • agent, customer service
  • clerk, accounts information
  • clerk, adjustment
  • representative, current account
  • teller, bank / credit union / trust
  • teller, foreign exchange / head
  • agent, customer service
  • clerk, accounts information
  • clerk, adjustment
  • officer, customer service
  • representative, current account
  • teller, bank / credit union / trust

Duties

Workers in this group perform some or all of the following duties:

  • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Inform customers of available banking products and services to address their needs.

Work environment

This a fast-paced environment in which workers process a high volume of customer requests and provide excellent customer service.

Customer service representatives in financial services must follow strict banking hours.

Insights from industry

It is becoming more common for banking institutions to hire co-op students, with the hope of hiring them full-time once they have completed their education.

Some banking institutions have begun creating different sectors within the bank, opening the possibility for individuals to specialize in a specific area in the future.

Career paths and resources

Career paths

Progression to supervisory/management or sales positions is possible with experience.

Additional resources